eCampus was established in 1999. Since, it has strived to improve its service and provide the easiest, fastest, and cheapest way for college and university students to buy textbooks online.
eCampus.com offers a wealth of textbooks online, along with related items, such as supplies, movies, music and apparel. Like Amazon and Barnes & Noble, the site sells many textbooks from its own large inventory, but also provides a third-party marketplace. Customers can purchase new, used, and e-book versions of textbooks online, either directly from eCampus or from third party sellers.
eCampus offers another option that most other online merchants do not: book rentals. Those who do not wish to be hassled with the process of buying and reselling textbooks online may find the textbook rental option to be a viable choice.
Buying and selling textbooks online at eCampus is a pleasure, thanks to its attractive and manageable website. The usual alignment of product categories graces the top of the webpage, and a helpful search box is conveniently placed in the middle. You can perform basic searches by title, author, ISBN and keyword. Clicking “advanced search” presents more detailed search options and lists of subjects that can be browsed.
Next to the search box on the homepage are four categories of textbooks: new textbooks, used textbooks, e-textbooks, and textbook rental. These links make it easy for users to contain their searche results to one type of textbook.
Many shipping options for textbooks online are available at eCampus.com. Domestic shipping options include USPS (4-14 business days), Standard Shipping (3-5 business days), Two Day Shipping, and Overnight Shipping. Orders shipped internationally are handled by UPS Express (2-3 business days). Customers who need their textbooks shipped internationally would be wise to use eCampus, as their 2-3 day international shipping is really quick when compared to other companies, such as Alibris.
If an order totals for $59 or more, it will be shipped free of charge by USPS.
The eCampus Help Desk is very informative, but we felt that it was a bit archaic and difficult to navigate. Nonetheless, it is a useful tool that will answer most questions. If customers need assistance with questions that the Help Desk could not answer, customer service representatives are available for correspondence via phone and e-mail. Orders of textbooks online can easily be tracked online at the website.
Most of the items purchased from eCampus.com can be returned for a refund (excluding shipping charges and a 10% restocking fee) for up to 30 days after the date of shipment. Of all of the college textbooks online websites we reviewed, only eCampus and ValoreBooks required restocking fees on returns.
Return policies in the eCampus marketplace vary by seller.
eCampus was founded upon the notion that students should have easy access to cheap textbooks online. By focusing on the needs of the student, warehousing a great inventory, and offering pleasant customer service, eCampus continues to operate in accordance with its founding principles. Check out the rest of our reviews of textbooks online.